HOTEL POLICY

Centre Pastoral Notre Dame de Fatima is a project implemented by the Catholic Diocese of Ruhengeri.

HOTEL POLICY
  1. 1.
    1. Thank you for choosing to stay with us at Centre Pastoral Notre Dame de Fatima. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing the hotel registration form at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
  2. CHECK-IN
    1. Check-in time is any time after 3 PM. If you arrive earlier we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid ID/Passport upon check-in. Centre Pastoral Notre Dame de Fatima will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
  3. CHECK-OUT
    1. Check-out is at 10 AM. If you require a later check-out, please contact us before 8 AM on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
  4. CASH PAYMENT
    1. If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. For the guests who will be staying with us for more than one night, they will be required to pay the half of the total amount on check in.
  5. PET POLICIES
    1. All pets are prohibited on property (a fine of 100.000 Rwf will be applied to the bill if a pet is discovered).
  6. CANCELLATION POLICY
    1. All hotel room and other services reservations have a 48-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. Reservations that are not canceled within 48 hours are subject to a charge of one night's stay plus tax.
  7. SMOKING POLICIES
    1. Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms, including rooms with a balcony (a 30,000 Rwf fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel.
  8. AGE RESTRICTIONS
    1. Guests must be 18 years or older to check in without a parent or legal guardian.
  9. PROMOTION POLICY
    1. If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
  10. NO IN-ROOM PARTY POLICY
    1. Centre Pastoral Notre Dame de Fatima enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.

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